To: Everyone at GBT Heating & Cooling, Inc.
My wife and I wish to express how grateful and appreciative we are for your kind gesture in not billing us for replacing the capacitor in our A/C unit the day after my son died.
We were full of grief and couldn’t think properly all week long. We had many of our family members staying with us and thank God for family and extended friends. We include GBT Heating & Cooling in our extended friends. God bless all of you for helping us at a time when we needed you most. You will never know how much this meant to us and we will forever, as long as we live here, call upon your company. You have shown us you are not just a business built of brick and mortar, but truly a part of our community family who understand people’s feelings, grief and needs.
Y’all are a needle in a haystack. We appreciate you so much and please say a special thank you to Aaron, who came out to replace the capacitor. It was not a normal service call that he normally makes, but he did it and we are grateful.
“This was my first time ever using your company. I got an appointment within a few hours of calling. Adam was on time, honest, and very professional. I will definitely use GBT in the future!”
I want to take a moment to make you aware of a very positive interaction I had recently with one of your technicians, Aaron Atchison. I recently moved into a new home in Berry Farms in Franklin and turned the upstairs furnace on for the first time on Wednesday morning, November 23, 2016, the day before Thanksgiving. I called GBT and spoke with Rachel. I explained the situation and also told her that I had company coming later in the day and it was very important to have heat in the upstairs of my home. Rachel was very friendly and promised to send someone as soon as possible.
Aaron arrived not long after, and after he checked the furnace, he concluded the motor was bad. Aaron called in an effort to obtain a new motor, but was told none were available until Friday. That clearly wasn’t going to for me with company on the way. Aaron was very empathetic to my situation and said he would “see what he could do”. He soon arrived back with a replacement motor for the furnace which he promptly installed and is now working well.
Aaron provided excellent service by improvising and rescued me from a potentially disastrous situation with company coming in and no heat upstairs. Aaron should be commended for his efforts.
Thanks again to the team at GBT for helping our family deal with cooling needs.
Things were taken care of right away and the billing was convenient and easy.